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Car Salesman and Womans- Phone-up Scripts
As an automotive salesperson, one of your biggest resources is the telephone. It is one of your best asset for communicating with prospects and customers. Most of a car salespersons work should involve using the telephone. And it's your biggest asset if used properly.
Telephone training is critical to your automotive sales career. So we've constructed an entire section dedicated to helping you get better on the phones. Master these phone scripts and start dialing for a dollars.
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When you don't have a pre-owned vehicle in stock
A lot of time you'll pick up the phone and a customer will ask if a pre-owned vehicle is still available. How would you deal with such a customer? What can you say to bring the customer in through the door? Or would you just hang up the phone by saying . . . keep reading
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Part2- Aggressive price shopper on the phone
In the part 1 of this article we have discussed how salespeople corner themselves into talking price and committing themselves to a price.We have put together some scripts which you can use to turn the price shopper into an appointment rather than trying to . . . keep reading
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Part1- Aggressive price shopper on the phone
The profession of a car salesperson is hated by the average consumer. Since the car business is saturated with salespeople that are just out right terrible on the phone, it leads to making customers hate us even more. Why? Well here are a few reasons . . . keep reading
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Phone up on price
If you have read the incoming phone up script, then you should now have a good understanding of what the basic layout for a phone up should be. But what happens when a customer starts the conversation on the phone for a price quote? . . . keep reading
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Used car mileage phone up
A lot of times when a customer calls about a used car, they will ask for the mileage on the vehicle. Since we are trying to sell appointments over the phone, it's important to arm ourselves with the proper responses when a customer asks . . . keep reading
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I'm calling about a specific car
A lot of times you will pickup a phone-up where the customer will ask for a specific vehicle. Most of these phone-ups will usually be for a used vehicle, since no two used vehicles are identical. But sometimes a specific car phone-up can be for a new . . . keep reading
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Customer won't give their name or number
If you follow the incoming phone up script then most of the time the customer will give you their name and contact number. But let me give you 2 reasons why a customer might not want to give you their contact info. Pay attention to these reasons because they are . . . keep reading
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Phone-up on specific color
Since your average customer will call for availability, there will be a ton of phone calls on if you have a specific color available. So what happens when a customer calls to check if you have a vehicle in stock in a certain color? How would you handle . . . keep reading
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Part 2- Incoming phone up script
The next step is to get the customers name and number. And the way to do this is by telling them that you will check your inventory for availability and call them back. This is a good reason to get their name and number because it's going to take some time to check. You want to . . . keep reading
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Part 1- Incoming phone up script
Phone ups are a very high closing ratio customer group. But the problem is car salespeople are not trained properly to handle these calls to sell more cars. An average salesperson picks up the phone and tries to sell a car over the phone. Learn to sell . . . keep reading
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Ford
Jonesboro, AR
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Land Rover
Fletcher, NC
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GMC
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Seattle, WA |
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